You can expect your order to arrive quickly and in great condition.
We offer FREE TRACKED AUSTRALIA POST delivery within Australia on orders over $129.
We can also ship by Express POST for those times when you need your order as quickly as possible.
NOTE that Express Post will speed up the time that AusPost takes to deliver the item. It does not speed up the time it takes for us to process and ship the order. Please see each Product listing for the expected timing for a product to be shipped by us.
How long does it take?
Most orders are dispatched within 24 hours
If you are ordering Practitioner-Only products we may need to verify your order with you. This means one of our qualified health practitioners will contact you by phone to confirm the products are right for you. Make sure your contact details are up to date.
What about heat sensitive product?
It’s important to us that you receive your products in optimal condition. We ensure that all products which, according to manufacturer’s guidelines, are “best kept refrigerated”, are kept refrigerated on our premises at all times prior to dispatching them.
We keep all of our stock out of direct sunlight and away from direct sources of heat at all times. Click here for more info on shipping probiotics.
Can I track my order?
Yes. You can track the status of your orders in the My Account section of this website.
You will also receive a tracking ID from Australia Post once your order has been dispatched. Simply follow the instructions in the email from Australia Post Click & Send.
Out of Stock Products
Occasionally a product which you order may be out of stock. In this case we’ll contact you promptly with an ETA. If the product is out of stock with the manufacturer/wholesaler we will consult with you on what alternative brands are available and appropriate.
Do you ship outside Australia?
Yes, we ship all over the world. Note that some countries do not allow the importation of some products. And some countries impose import duties. It is your responsibility to be aware of the regulations etc in the country you are shipping to.